![]() An engaged session is a session in which a user-created topic is triggered or the session ends in escalation. The Engagement over time chart provides a graphical view of the number of engaged and unengaged sessions over time. A red indicator indicates the percent change in a negative direction. The graphical view of the average of customer satisfaction (CSAT) scores for sessions in which customers respond to an end-of-session request to take the survey.Ī blue up-and-down indicator next to the value indicates the percent change in a positive direction. An abandoned session is an engaged session that is neither resolved nor escalated after one hour from the beginning of the session. The percentage of engaged sessions that are abandoned. An escalated session is an engaged session that is escalated to a human agent. The percentage of engaged sessions that are escalated. A resolved session is an engaged session in which the user receives an end-of-conversation survey that asks the question "Did that answer your question?" and the user either does not respond or responds Yes. The percentage of engaged sessions that are resolved. Engaged sessions can have one of three outcomes-they are either resolved, escalated, or abandoned. An engaged session is a session in which a user-created topic (as opposed to a system topic) is triggered, or the session ends in escalation. The percentage of total sessions that are engaged sessions. The total number of sessions within the specified time period. The Summary charts summarize the key performance indicators for the specified time period and the percent change over the period. Learn more about what you can do with Power Virtual Agents. ![]() To change the time period to the last 30 days, select Last 30 days from the drop-down list at the top of the page. These charts show you the topics that are having the most impact on the performance of your bot.īy default, the page shows you key performance indicators for the last seven days. The Engagement Rate Drivers, Abandon Rate Drivers, and Resolution Rate Drivers charts use natural language understanding to group issues as topics. Analyze bot performance and usage in Power Virtual Agents.The Summary page includes a variety of charts with graphical views of your bot's key performance indicators. It uses artificial intelligence (AI) technology to show you which topics are having the greatest impact on escalation rate, abandon rate, and resolution rate (see the table under Summary charts for more information on these metrics). Image processing: face detection and object recognition.The Summary page gives you a broad overview of your bot's performance. Identify what is negative and what is positive in news.Ĭomments extraction and video identification. Language Detection: Detects the main language a document is written in and returns it in ISO 639-1 format, from among 60+ different languages. Using our services, you can not only analyze your custom dataset, but also collect your own collection from unstructured sources: extract clean article text and other data from news articles, extract lists of reviews/comments from forums and etc. Sentiment analysis method supports English, French, German, Italian, Portuguese, Spanish and Russian languages.Īrticle Extraction: Extracts the main body of article, including embedded media such as images & videos from an URL and removes all the surrounding clutter. Our sentiment analysis models are specially trained and optimized for the effective analysis of news articles, while most of our competitors are focused on the analysis of user reviews. Sentiment Analysis: Detects sentiment of a document in terms of polarity (positive or negative) and subjectivity (subjective or objective). Our summarization and multi-language (100+ languages) algorithm can extract and structure the most important information from text, images and even audio files. With the help of SummarizeBot API you can solve the following tasks:Īrticle Summarization: Summarizes an article into a few key sentences. It summarizes automatically, extracts important information, keywords and keyphrases from weblinks, documents, audio files, and images. ![]() SummarizeBot API provides solutions for text and multimedia analysis. ![]()
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